Privacy Policy

Our Commitment to Your Privacy

At TitanWorks Castro Valley Pool Care, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

We collect information that you provide to us when you request a quote, book a service, or contact us. This typically includes your name, address, phone number, email address, and details about your pool.

We may also collect information about your service history, payment details, and any special instructions or preferences you provide to help us serve you better.

How We Use Your Information

We use your information to provide pool cleaning and maintenance services to you. This includes scheduling appointments, sending service reminders, processing payments, and communicating about your account.

We may also use your contact information to send you updates about our services, special offers, or important notices. You can opt out of promotional messages at any time.

Information Sharing

We do not sell or rent your personal information to third parties. We only share your information when necessary to provide our services or comply with legal requirements.

We may share information with service providers who help us run our business, such as payment processors or scheduling software. These providers are required to protect your information and only use it for the purposes we specify.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure storage systems, encrypted payment processing, and limited access to customer data within our team.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can also request a copy of the information we have about you.

To exercise these rights or if you have privacy concerns, please contact us at hi@castrovalleypoolservice.com or call (510) 916-2913.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and update the date at the top.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, please reach out to us. You can call us at (510) 916-2913 or email hi@castrovalleypoolservice.com. We are happy to help.